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Shipping & Returns

SHIPPING POLICY

How do I track my order? 


Here at Play Time Toy Shop we what you to know where your order is every step of the way. Once you have made your order we will keep you updated on when the order has been processed, shipped and tracking number for the delivery van. We will send you an email with this information.

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What packaging will my order come in? Is it sustainable? 


All our parcels are packed with the up-most care. All products are dispatched in a cardboard box with shipping label. We are keen on being eco friendly and try to keep all our packaging recyclable. To keep waste down we use unwanted boxes so don’t be surprised if your order arrives in a different branded box to what you was expecting. All items inside the box will be in their original packaging.

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How long will my order take to arrive? 


From the moment you make your order we will start the process of picking your order, packing and having it sent out. Delivery is Monday to Saturday which an estimated arrival of 2-3 working days this can vary on busier time of the year.

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How do I modify an existing order? 


If you need to change some details on your order as in address or name, you can email us with your order number and what you would like to change and we can do this for you. You can contact us on our Contact us page.

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RETURN & EXCHANGE POLICY

Need to return or exchange a product not a issue at all. We are happy to accept back any unwanted/changed mind products, for a full refund within 28 days of purchase as long as the following terms can be met:

  • All packaging must be intact and in a the sealed packaging it arrived in.

  • You are able to provide a valid proof of purchase. This can be a receipt you was given at our shop, Email confirmation you were sent at time of purchase or your delivery packing slip that arrived with your parcel.

  • Return postage costs will be down to the customer. Please note the original postage cost will not be included in the refund.

  • Gift cards are non refundable.

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In the very rare event your item arrives faulty or damaged, please contact us as soon as you can so we can start to help with the issue.

  • First we will need your proof of purchase either a confirmation email, delivery packing slip or the paper receipt from our shop.

  • We reserve the right to test and check all faulty or damaged goods before accepting them back for a refund.

  • Most of our electronic toys are covered by a years warranty, we will accept others back within a reasonable time of 90 days for a replacement or refund.

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All refunds will be processed as soon as we have had the product returned back to us. Processing can be up to 2 days. We will send you a email once your return has arrived back with us. Once we refund the total amount back the funds may take between 2-3 working days to show back up in your account depending on your payment method and bank.

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